The Customer Portal for Equipment Manufacturing
EquipmentCloud®
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Are you familiar with the common challenges faced in service and after-sales within the equipment manufacturing sector? Information related to service, maintenance, and product lifecycle management is often fragmented, with maintenance typically being performed on a reactive basis. Our EquipmentCloud® customer portal centralizes all of your essential information in one place, opening up new data-driven business models along the way. Our flexible, interactive modules simplify the digitalization and scaling of your service offerings, while we ensure the security of your data-driven services. Your customers enjoy a first-class experience, and your after-sales service gains the recognition it deserves.
Proven Added Value for Stakeholders in Equipment Manufacturing
- Proven digital transformation solution that allows you to get started right away
- Optimize the use of your skilled workers by reducing unnecessary travel and making work processes more efficient
- Increase competitiveness and revenue potential with data-based services
- Improved customer retention with services and touchpoints along the entire machine life cycle
- Continuous monitoring of your machines and components
- Integrated remote service solution for remote maintenance
- Expand your service business along the entire machine life cycle
- Information relevant to machines can be accessed on a mobile device at any time in the service and customer portal
- Early notification of downtimes and upcoming maintenance
- Always keep an eye on machine figures and react immediately
Application Scenarios with EquipmentCloud®
The EquipmentCloud® service and customer portal is your central hub. As a unified platform, it connects operators and machine manufacturers to simplify service and collaboration through machine lifecycle records and open item lists.
EquipmentCloud® puts you in control of your machines. Monitor your equipment fleets worldwide and quickly and easily conduct performance analyses.
Complex commissioning processes are clearly structured and easily executed with EquipmentCloud®. Recurring workflows are efficiently planned and seamlessly implemented.
Predictive maintenance is easier than ever with EquipmentCloud® – from planning to execution and documentation.
Securely manage your global fleet of IoT devices with EquipmentCloud®. Perform over-the-air firmware and software updates reliably and securely.
Direct and Transparent Access to All System Information with EquipmentCloud®
“At MackSmaTec, we have been providing automation solutions for the automotive, medical, alternative energy and card and passport systems industries for over 30 years. The EquipmentCloud® gives our customers direct and transparent access to all system information from development to operation. Our goal is to increase revenue with digital value-added services, without hiring additional staff.”
Richard Stegmann, Manager Digital Solutions, https://macksmatec.de/
Configurable Modules to Efficiently Scale Your Use Case
EquipmentHub – Machine configuration and master data management
- Components
- Conditional and interactive master data
- Contact management
- Journal with templates
Your added value
- Guided configuration
- Working efficiently
- Data synchronization with third-party systems
eDocs – Digital management of project, machine and plant documents
- Support for various file formats
- Global sharing and assignment to machines, types, and hierarchies
- Quick access and download of files
Your added value
- User-specific access to documents
- Minimal maintenance
- Multi-user capable
OpenIssues – Open task list and smart ticket system
- Support for various file formats
- Global sharing and assignment to machines, types, and hierarchies
- Quick access and download of files
Your added value
- User-specific access to documents
- Minimal maintenance
- Multi-user capable
Maintenance – Maintenance calendar with checklists
- Preventive and predictive maintenance and repair based on machine data
- Preparation of maintenance schedules based on checklists
- Carrying out planned maintenance and ad hoc repairs
- Illustrated instructions
- Subscription feature
Your added value
- Comply with maintenance contracts
- Highlight service portfolio
- Save time and resources
Workflows – Milestone planning of complex work processes
- Modern task board design
- Representation of parallel and multiple processes
- Preparation of checklists with predefined parameters
- Subscription feature
- Assignment of responsibilities
Your added value
- Standardized and auditable processes
- Ensuring punctuality
- Increasing commissioning efficiency
Monitoring – Intelligent monitoring and visualization of machines and systems
- Systematic evaluation of alarms, status, process values and throughput
- Determination of production relevant key figures according to individual KPI models
- Extensive reporting and filtering functions
- Basis for preventive and predictive maintenance
Your added value
- Easy troubleshooting and identification
- Comparabiity of machine performance
- Increased productivity
- Automated alerting
SoftwareCenter – Software and version management
- Overview of installed software versions
- Preparation and approval of software packages
- Automatically distribute and update software
- Global approval and allocation of software
- Direct download
Your added value
- Correlation of errors and problems with software
- Save time and resources
- Transparent software documentation
SpareParts/Pro – Digital spare parts catalog with order tracking
- Spare parts management with integrated parts catalog
- Shopping cart function and order tracking
- Quick overview of order history
- Subscription feature
- Interface for connecting external 3D spare parts catalogs
Your added value
- Proactive spare parts service
- Transparent ordering process
- Machine-specific spare parts catalog
KnowledgeBase – Knowledgebase with user-specific solutions
- Documentation of user-related solutions to common problems
- Indexed search function
- Rating and comment function
- Publishing mechanism
Your added value
- Implementation of a continuous improvement process (CIP)
- Sustainable knowledge transfer
- Establishing a self-service or sharing mindset
DeviceManagement – Monitoring and managing IoT devices
- Centralized management of individual devices and device groups
- Fleet management: carry out mass updates using templates
- Encapsulate customer applications in Docker containers
- Secure and hardened operating system
- Establishing temporary VPN connections
Your added value
- Save time
- Minimize complexity
- Efficient fault diagnostics
- Reduced installation and service costs
- End-to-end encryption
RemoteAssistance – Live video support
- Audio and video communication via smartphone, tablet or smart glasses
- Starting and ending service calls
- Call history including shared files and chats
- Service inquiries
Your added value
- Reduce costs
- Quick response time
- Immediate support 24/7 from any location
This Is What Our Customers Say About Equipmentcloud®
“The integration of EquipmentCloud® from Kontron AIS has simplified our processes and sped up our digital transformation. With our digital customer portal, we are improving communication, reducing downtime of our customers and enabling data-driven decisions: An important step in realizing our vision of continuous improvement.”
David Grützke, Corporate Development, TOPWERK GmbH
“The EquipmentCloud® gives our team a quick and easy overview of all our customer projects. The individual cockpit provides not only us but also our customers with an overview of their machines, simplifies the search for important information and saves everyone involved an enormous amount of time in administration and communication. When searching for a suitable platform, it was most important for us to find a partner who understands us and our industry, the mechanical engineering sector. We have found that, and we can clearly recommend this solution!”
Stefan Huber, CEO, RAMPF Production Systems GmbH
“Since using EquipmentCloud®, we have been able to commission our machines and robotic systems over 30% faster. Simply because the platform centralizes and networks the data from our machines, the specialized knowledge of our employees, and all the knowledge and experience we have gained from past projects in one place. We are currently only using a small part of the functionality and are already thrilled with the results!”
Peter Seydel, Department Manager Customer Service, Fabmatics GmbH
“Kontron AIS is a key partner for us as InnoLas Solutions for machine control, comprehensive integration services through to the implementation of a smart service concept with the EquipmentCloud®.”
Niels Krauch, Chief Technology Officer, Innolas Solutions GmbH
“For the development of Smart Services as a classic plant and machinery manufacturer, DAS would like to make its waste gas and wastewater treatment systems more intelligent. With Kontron AIS and its digital transformation solution, we have a local and competent partner at our side to help us perform data-driven fault analyses, automated data transfers maintenance in a predictive manner.”
Caroline Albers, Process engineer for water treatment & project management „Smart System – digital Services“, DAS Environmental Expert GmbH, DAS Environmental Experts GmbH
“At ruhlamat, we have been providing automation solutions for the automotive, medical, alternative energy and card and passport systems industries for over 30 years. The EquipmentCloud® gives our customers direct and transparent access to all system information from development to operation. Our goal is to increase revenue with digital value-added services, without hiring additional staff.”
Richard Stegmann, Manager Digital Solutions, https://macksmatec.de/“The train formation facility (ZBA) Seddin Nord-Süd and thus the maintenance team for the shunting equipment has benefited directly from higher availability, shunting quality and faster response times since the digital transformation solution EquipmentCloud® from Kontron AIS is used. The visualization of monitoring data (alarm duration and frequency) as well as the load statistics of the track brakes provide us, as the district manager of DB InfraGO, with a secure and reliable argumentation and planning basis for reinvestment in future braking systems.”
Daniel Mairing, District Manager LST Seddin, DB InfraGO
How Do You Efficiently Connect Machines, Devices, and IT Systems?
A customer portal only creates real value when machine data from different systems comes together in one place. FabEagle®Connect makes this integration simple. With the middleware, you connect machines, devices, and data sources quickly and in a standardized way via the central REST API of EquipmentCloud®. This ensures secure machine connectivity and reliable data exchange.
Your contact person
FAQ About Digital Customer Portal EquipmentCloud®
Digital customer portals bring all relevant information together in one place that is accessible anytime from anywhere. For equipment manufacturing, this means that service, maintenance and product lifecycle information for machines and systems is available easily, quickly and proactively to machine builders, service partners and end customers.
Customer portals act as both an anchor and an accelerator for digitalization and for scaling service offerings. They enable the transformation of processes, data and collaboration. Once a solid data foundation is in place, new data based business models can be built that work independently of new machine sales and turn manufacturers and operators into long term partners across the entire machine lifecycle.
With the digital customer portal EquipmentCloud®, Kontron provides a SaaS based ready to use solution that allows companies to get started right away. An intuitive user interface, embedded documentation, a guided onboarding process and dedicated support from Customer Success Management enable a successful rollout within just three months, tailored to the desired use cases.
Interactive modules, dynamic dashboards, automatic AI based translation and individual branding options provide a high degree of flexibility in how the customer portal is designed and used.
The EU Machinery Regulation 2023/1230 requires continuous, digital and traceable documentation across the entire lifecycle of machines. EquipmentCloud® helps manufacturers meet these requirements efficiently and in a legally compliant way by providing a central digital location for all relevant documents, from operating manuals and CE declarations to risk assessments, and keeping them up to date.
A digital machine record enables full traceability of configurations, software versions and changes. Structured workflows and issue management ensure transparent compliance processes and audit ready evidence. Combined with maintenance, update and condition data, EquipmentCloud® creates a reliable foundation for market surveillance, safety and CE conformity. The result is lower compliance risk, reduced effort and a clear competitive advantage through future ready digital processes.
EquipmentCloud® enables digital customer portals around machines and systems that serve as communication and collaboration platforms for manufacturers and operators. It supports complete machine lifecycle management including master data and component databases.
It also supports the shift from reactive to proactive service and after sales through features such as a digital ticket system, maintenance calendar, spare parts catalog, milestone planning, document management and software version tracking.
In addition, data based services such as preventive and predictive maintenance can be built using machine data like status information, alarms, process values and throughput. This data is continuously captured and visualized through permanent connectivity between the machine and the cloud.
Data security and trust are at the core of EquipmentCloud®, from the machine level to the cloud. The solution is based on Oracle Cloud Infrastructure, which is certified according to the C5 catalog of the German Federal Office for Information Security and also meets ISO 27001 requirements.
EquipmentCloud® additionally supports compliance with CRA, the EU Machinery Regulation and the digital product passport.
Access is protected by SSL authentication with device specific keys, role based access control and two factor authentication. Communication is fully encrypted using TLS 1.2 and AES 128, including REST connections with forward secrecy via HTTPS and OAuth.
EquipmentCloud® provides comprehensive RESTful APIs for data and user management. These interfaces enable easy data access, user authentication and role management, single sign on via external identity providers down to domain level, and multi factor authentication.
A customized app concept allows external third party services to be integrated easily and flexibly. This helps create a customer portal with a strong and individual look and feel.