The Digital Transformation Solution for Service and After-Sales in Mechanical Engineering
EquipmentCloud®
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Are you familiar with the common challenges faced in service and after-sales within the machinery and plant engineering sector? Information related to service, maintenance, and product lifecycle management is often fragmented, with maintenance typically being performed on a reactive basis. Our EquipmentCloud® solution centralizes all of your essential information in one place, opening up new data-driven business models along the way. Our flexible, interactive modules simplify the digitalization and scaling of your service offerings, while we ensure the security of your data-driven services. Your customers enjoy a first-class experience, and your after-sales service gains the recognition it deserves.
Direct and transparent access to all system information with EquipmentCloud®
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“At ruhlamat, we have been providing automation solutions for the automotive, medical, alternative energy and card and passport systems industries for over 30 years. The EquipmentCloud® gives our customers direct and transparent access to all system information from development to operation. Our goal is to increase revenue with digital value-added services, without hiring additional staff.”
Richard Stegmann, Manager Digital Solutions, ruhlamat GmbH
Proven added value for stakeholders in mechanical engineering
- Proven digital transformation solution that allows you to get started right away
- Optimize the use of your skilled workers by reducing unnecessary travel and making work processes more efficient
- Increase competitiveness and revenue potential with data-based services
- Improved customer retention with services and touchpoints along the entire machine life cycle
- Continuous monitoring of your machines and components
- Integrated remote service solution for remote maintenance
- Expand your service business along the entire machine life cycle
- Information relevant to machines can be accessed on a mobile device at any time in the service and customer portal
- Early notification of downtimes and upcoming maintenance
- Always keep an eye on machine figures and react immediately
Application scenarios with EquipmentCloud®
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The EquipmentCloud® service and customer portal is your central hub. As a unified platform, it connects operators and machine manufacturers to simplify service and collaboration through machine lifecycle records and open item lists.
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EquipmentCloud® puts you in control of your machines. Monitor your equipment fleets worldwide and quickly and easily conduct performance analyses.
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Complex commissioning processes are clearly structured and easily executed with EquipmentCloud®. Recurring workflows are efficiently planned and seamlessly implemented.
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Predictive maintenance is easier than ever with EquipmentCloud® – from planning to execution and documentation.
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Securely manage your global fleet of IoT devices with EquipmentCloud®. Perform over-the-air firmware and software updates reliably and securely.
Configurable modules to efficiently scale your use case
EquipmentHub – Machine configuration and master data management
- Components
- Conditional and interactive master data
- Contact management
- Journal with templates
Your added value
- Guided configuration
- Working efficiently
- Data synchronization with third-party systems
eDocs – Digital management of project, machine and plant documents
- Support for various file formats
- Global sharing and assignment to machines, types, and hierarchies
- Quick access and download of files
Your added value
- User-specific access to documents
- Minimal maintenance
- Multi-user capable
OpenIssues – Open task list and smart ticket system
- Support for various file formats
- Global sharing and assignment to machines, types, and hierarchies
- Quick access and download of files
Your added value
- User-specific access to documents
- Minimal maintenance
- Multi-user capable
Maintenance – Maintenance calendar with checklists
- Preventive and predictive maintenance and repair based on machine data
- Preparation of maintenance schedules based on checklists
- Carrying out planned maintenance and ad hoc repairs
- Illustrated instructions
- Subscription feature
Your added value
- Comply with maintenance contracts
- Highlight service portfolio
- Save time and resources
Workflows – Milestone planning of complex work processes
- Modern task board design
- Representation of parallel and multiple processes
- Preparation of checklists with predefined parameters
- Subscription feature
- Assignment of responsibilities
Your added value
- Standardized and auditable processes
- Ensuring punctuality
- Increasing commissioning efficiency
Monitoring – Intelligent monitoring and visualization of machines and systems
- Systematic evaluation of alarms, status, process values and throughput
- Determination of production relevant key figures according to individual KPI models
- Extensive reporting and filtering functions
- Basis for preventive and predictive maintenance
Your added value
- Easy troubleshooting and identification
- Comparabiity of machine performance
- Increased productivity
- Automated alerting
SoftwareCenter – Software and version management
- Overview of installed software versions
- Preparation and approval of software packages
- Automatically distribute and update software
- Global approval and allocation of software
- Direct download
Your added value
- Correlation of errors and problems with software
- Save time and resources
- Transparent software documentation
SpareParts/Pro – Digital spare parts catalog with order tracking
- Spare parts management with integrated parts catalog
- Shopping cart function and order tracking
- Quick overview of order history
- Subscription feature
- Interface for connecting external 3D spare parts catalogs
Your added value
- Proactive spare parts service
- Transparent ordering process
- Machine-specific spare parts catalog
KnowledgeBase – Knowledgebase with user-specific solutions
- Documentation of user-related solutions to common problems
- Indexed search function
- Rating and comment function
- Publishing mechanism
Your added value
- Implementation of a continuous improvement process (CIP)
- Sustainable knowledge transfer
- Establishing a self-service or sharing mindset
DeviceManagement – Monitoring and managing IoT devices
- Centralized management of individual devices and device groups
- Fleet management: carry out mass updates using templates
- Encapsulate customer applications in Docker containers
- Secure and hardened operating system
- Establishing temporary VPN connections
Your added value
- Save time
- Minimize complexity
- Efficient fault diagnostics
- Reduced installation and service costs
- End-to-end encryption
RemoteAssistance – Live video support
- Audio and video communication via smartphone, tablet or smart glasses
- Starting and ending service calls
- Call history including shared files and chats
- Service inquiries
Your added value
- Reduce costs
- Quick response time
- Immediate support 24/7 from any location
This is what our customers say about EquipmentCloud®
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“The integration of EquipmentCloud® from Kontron AIS has simplified our processes and sped up our digital transformation. With our digital customer portal, we are improving communication, reducing downtime of our customers and enabling data-driven decisions: An important step in realizing our vision of continuous improvement.”
David Grützke, Corporate Development, TOPWERK GmbH
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“The EquipmentCloud® gives our team a quick and easy overview of all our customer projects. The individual cockpit provides not only us but also our customers with an overview of their machines, simplifies the search for important information and saves everyone involved an enormous amount of time in administration and communication. When searching for a suitable platform, it was most important for us to find a partner who understands us and our industry, the mechanical engineering sector. We have found that, and we can clearly recommend this solution!”
Stefan Huber, CEO, RAMPF Production Systems GmbH
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“Since using EquipmentCloud®, we have been able to commission our machines and robotic systems over 30% faster. Simply because the platform centralizes and networks the data from our machines, the specialized knowledge of our employees, and all the knowledge and experience we have gained from past projects in one place. We are currently only using a small part of the functionality and are already thrilled with the results!”
Peter Seydel, Department Manager Customer Service, Fabmatics GmbH
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“Kontron AIS is a key partner for us as InnoLas Solutions for machine control, comprehensive integration services through to the implementation of a smart service concept with the EquipmentCloud®.”
Niels Krauch, Chief Technology Officer, Innolas Solutions GmbH
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“For the development of Smart Services as a classic plant and machinery manufacturer, DAS would like to make its waste gas and wastewater treatment systems more intelligent. With Kontron AIS and its digital transformation solution, we have a local and competent partner at our side to help us perform data-driven fault analyses, automated data transfers maintenance in a predictive manner.”
Caroline Albers, Process engineer for water treatment & project management „Smart System – digital Services“, DAS Environmental Expert GmbH, DAS Environmental Experts GmbH
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“At ruhlamat, we have been providing automation solutions for the automotive, medical, alternative energy and card and passport systems industries for over 30 years. The EquipmentCloud® gives our customers direct and transparent access to all system information from development to operation. Our goal is to increase revenue with digital value-added services, without hiring additional staff.”
Richard Stegmann, Manager Digital Solutions, ruhlamat GmbH
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“The train formation facility (ZBA) Seddin Nord-Süd and thus the maintenance team for the shunting equipment has benefited directly from higher availability, shunting quality and faster response times since the digital transformation solution EquipmentCloud® from Kontron AIS is used. The visualization of monitoring data (alarm duration and frequency) as well as the load statistics of the track brakes provide us, as the district manager of DB InfraGO, with a secure and reliable argumentation and planning basis for reinvestment in future braking systems.”
Daniel Mairing, District Manager LST Seddin, DB InfraGO
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