THE CUSTOMER AND SERVICE PORTAL FOR MECHANICAL ENGINEERING

The EquipmentCloud® is your cloud-based service platform with an integrated knowledge database. With the freely selectable apps, you can map internal and external processes and collect and analyse all system-related data and information. This paves the way for predictive maintenance and machine learning. With the integrated RemoteAssistant app, you can also protect your service team by processing future support orders via data glasses and augmented reality.

You will save time and money if you use the freely selectable EquipmentCloud® apps and clever data management to make your processes more efficient in the future. Discover new digital business models by reselling each app to your customers as a smart service product.

This results in a double return on investment – as a secure solution for a digital future.

Transparency + Efficiency = Service 2.0

    

SAVE TIME AND MONEY WITH THE EQUIPMENTCLOUD®

The innovative EquipmentCloud® apps help you to make your processes faster, more reliable and more profitable. Here are three concrete examples:

Beispiel 1: Schnelleres Ramp-Up bei der Inbetriebnahme.

Die Inbetriebnahme ist eine kritische Phase. Jeder Arbeitsablauf, jede Funktion, jede Prüf- und Packliste muss zuvor dokumentiert werden, damit vor Ort jeder Handgriff sitzt. In der EquipmentCloud® können Sie alle maschinenbezogenen Informationen (Checklisten, Protokolle, Softwareversionen, ...) in einer Wissensdatenbank zentral verwalten. Steigern Sie nachhaltig die Effizienz Ihrer Mitarbeiter, indem Sie die EquipmentCloud® als digitalen Workplace rund um die Anlage zur Verfügung stellen. Unsere Kunden konnten durch die Einführung der EquipmentCloud®  die Inbetriebnahmezeit bei der Installation von komplexen Anlagen bereits um rund 30% reduzieren. 

Beispiel 2: Monitoring in Echtzeit

Ein Klick, ein Kunde, eine Sekunde – und Sie haben alle Informationen zu der Anlage eines Kunden vor sich. Auf Wunsch binden wir Ihre Maschinen direkt an die EquipmentCloud® an. Mit diesem Monitoring können Sie jederzeit den Betriebsstatus, sowie weitere Kennzahlen online abrufen und lokalisieren so frühzeitig mögliche Fehlerquellen. Durch die Sammlung von Maschinen- und Betriebsdaten schaffen Sie die Vorraussetzung für Maschine Learning und Predicitive Maintenance.

Bei uns ist Monitoring auch ohne direkte Kopplung möglich.

Beispiel 3: Service in Sekundenschnelle.

Sie bieten Ihren Kunden an, bei Unregelmäßigkeiten einer Maschine innerhalb von 48 Stunden weltweit vor Ort zu sein? Respekt. In Zukunft brauchen Sie dafür nur noch 1 Minute. Mit der EquipmentCloud® führen Sie das Troubleshooting mit Ihrem Kunden live und online durch und können die meisten Fälle bereits aus der Ferne lösen. Die App RemoteAssistance ermöglicht es Ihrem Supportteam mittels Datenbrille und Augmented Reality aus der Ferne einzugreifen. So sparen Sie Kosten für Fahrt, Flug und Unterbringung Ihres Serviceteams und begegnen damit auch Problemen, wie dem Fachkräftemangel.


GENERATE NEW DIGITAL PRODUCTS WITH THE EQUIPMENTCLOUD®

USE CASE 1: MONITORING AS A SERVICE

Offer your customers 24/7 control of their machines to minimise downtime and charge a monthly service fee. You don't have to do anything about it – because with the right app in the EquipmentCloud® this process is fully automatic.

USE CASE 2: DIGITAL CUSTOMER AND SERVICE PORTAL

The EquipmentCloud® will make your after-sales portfolio suitable for industry 4.0. In addition, you will receive a complete customer portal that not only strengthens customer loyalty, but already provides many advantages to your customers. Whether machine learning, predictive maintenance or the use of the remote support function, EquipmentCloud® opens up a wide range of digital transformation in mechanical engineering to you and your customers.

USE CASE 3: PERFORMANCE CONSULTING.

The cycle time and detailed performance of a system over a longer period of time indicates whether it is being used to the full or whether there is potential for optimisation. With EquipmentCloud®, you can collect all this data, evaluate it – and offer it to your customer in combination with consultation as an advisory service to achieve better performance.


YOUR NEED - ONE SOLUTION - MANY EFFECTS

We will be happy to advise you and help you select the apps that best suit your needs.

  • EquipmentHub: Complete overview of your systems
  • eDocs: Digital document management
  • OpenIssues: Smart ticket system
  • Workflows: Workflow management with digital checklists (offline use possible)
  • Monitoring: Monitoring of system performance (offline to real-time)
  • Maintenance: Preventive maintenance manager including digital operating instructions
  • SoftwareCenter: Software version manager
  • Knowledge Base: Knowledge database for your system with documented solution approaches
  • RemoteAssistance: Remote assistance during service operations, training courses and process monitoring with data glasses, augmented reality and documentation


A SELECTION OF COMPANIES THAT ARE ALREADY WORKING WITH EQUIPMENTCLOUD®

     

     

       

      

EquipmentCloud® Demo

Benefits for your Management

  • Offer a fast industry 4.0 solution for your machines
  • Optimise the deployment of your skilled personnel and reduce unnecessary travel
  • Increase competitiveness by using digital services

Benefits for your product portfolio

  • Create a central source for all product-related information (internal and external)/Single Source of Truth
  • Establish a comprehensive service and customer portal for your machines
  • Get started with machine learning and predictive maintenance

Benefits for your service & support

  • Enable continuous monitoring of the functionality of machines and components
  • Use the integrated remote service solution with augmented reality and data glasses
  • Expand your service business and increase customer loyalty

Your contact person

Zuleyma Bräcklein

Sales Manager 

Fon: +49 (0)  351 2166 1585

 

 

 

 

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