Remote service has become essential for the execution of plant maintenance, side acceptance testing, factory acceptance test, service assignments and commissioning.
Remote service can also be used to generate or expand further service business and thus make a significant contribution to the profitability of machine and plant manufacturers.
Due to the current situation, it can be seen very clearly that mechanical engineering is open to breaking new ground and is increasingly relying on smart support for the service. Nevertheless, not only short-term solutions should be looked for, but the time of change should be used for a safe step into digitalization in mechanical engineering.