The company RAMPF Production Systems is a provider of customized dispensing systems and supplies customers worldwide with its innovative systems. A location-independent and effective customer communication was to be guaranteed while ensuring long-term customer satisfaction. The key aspects of data security, efficient project communication and agile further development of a new portal were the decisive pillars, which is why RAMPF opted for EquipmentCloud®.
What challenges had to be solved?
- Structuring and setting up the project hierarchy for improved organization
- Seamless migration of the existing portal solution
- Customization of the customer portal via individual branding
RAMPF Production Systems, as a now long-standing user of EquipmentCloud®, contributed significantly to the portal's feature set with its requirements profile for a dynamic customer portal. Agile product development based on customer requirements is a central priority for Kontron AIS. In the project with RAMPF, a cloud-based customer portal "Project Cockpit" was created, which enables the company to improve customer service and to benefit from time savings and increased efficiency.